At Perfect Secret Shop, we’re dedicated to making your shopping experience smooth, enjoyable, and hassle-free. Our Customer Services team is here to assist you with any questions, concerns, or requests you may have.

🚀 Our Services Include:

  1. 🛎️ Order Support
    Need help placing an order? Questions about your current order status? We’re here to assist with:

  • Tracking your order

  • Modifying or canceling an order

  • Resolving order-related issues

  1. 🚚 Shipping Information
    We offer fast and reliable shipping options to ensure you receive your items on time. For details, visit our Shipping & Returns page to learn more about:

  • Delivery times and costs

  • International shipping availability

  • Tracking your shipment

  1. 👚 Returns & Exchanges
    Not completely satisfied with your purchase? Our easy returns and exchanges process has you covered. Visit our Returns & Exchanges page for:

  • How to initiate a return

  • Eligibility for exchanges

  • Refund processing times

  1. 🌀 Size & Fit Advice
    Unsure about sizing or fit? We can guide you to choose the best size for your comfort and style. Just reach out to our team, and we’ll be happy to assist.

  2. 💳 Payment & Billing
    We accept a variety of secure payment methods, including Klarna, Visa, MasterCard, and PayPal. For billing inquiries, visit our Payment & Billing page or contact our support team.

  3. 📢 General Inquiries
    Have a question not listed here? We’re always happy to help with any other inquiries or issues you may have. Simply reach out to our support team.

📞 Contact Us:

  • Email: support@perfectsecretshop.com

  • Phone: +351 432 2298

  • Operating Hours: Monday to Friday, 9 AM – 6 PM (CET)

  • FAQs: Check our FAQ section for quick answers.

We’re here to help you every step of the way! 😊